TripAdvisor receives a critically low 2.1/5 rating due to widespread complaints about billing errors, refund denials, poor customer service, and lack of accountability when platform issues occur.
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Had a lovely meal and the service was fine until we asked for the dessert menu and three times we were ignored. We paid the bill and left declining the service charge due to the incompetence of the staff and were asked by the manager if we were using their car park which we weren’t for whatever reason. Upon coming home we called to complain and were told they knew there was something wrong but hadn’t addressed it and did not really give much concern. Really disappointed and will certainly won’t be back and would advise others to really consider it before booking.
Horrible. Staff needs more training in customer service - they aren't very helpful and have attitudes that could definitely be better.
I made a hotel booking through Tripadvisor with a hotel rate cost totaling $2827.25. I also agreed at the time to pay an additional $97 for a "cancel for any reason" option -- but instead, when I saw my credit card bill, I saw that they charged me $707 for that service. When I phoned Tripadvisor to object to this ridiculous added fee (that I never even agreed to) they gave me endless run-around, left me waiting on the phone multiple times and just kept denying their error. It was like talking to a brick wall with them. I ended up canceling the entire reservation six weeks ahead of my planned stay because of this bad experience with them and even then, it took multiple times on the phone with them making me wait for extended time on the phone just to get the $2827.25 refunded but with them still denying me a refund for their erroneous added fee of $707. And who in their right mind would have ever agreed to pay nearly a third of the total cost of their hotel stay to be able to cancel a hotel stay 6 weeks ahead of time?? They are corrupt, and their treatment of me is nothing less than a scam. I will never do business with them again and advise everyone to not do business with them either!
Based on 18 verified customer reviews, Tripadvisor holds an average rating of 2.1 out of 5 — rated Poor on ReviewTerminal. 17% of customers gave 4 or 5 stars.
