TripAdvisor receives a critically low 2.1/5 rating due to widespread complaints about billing errors, refund denials, poor customer service, and lack of accountability when platform issues occur.
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We booked a round-trip, Boekarest. One day, 12 hours tour. Visit Bran (dracula), Brashov ans Peles castle. In the bus you could buy guided tickets for Peles castle, price 60 euros. Normal enterance is 20 ( without guide). 40 euro per person extra? The other bus where a friend of mine was, had to pay, 35 for guided tour Peles... same tour, same date, same organisation! Lots of time in the bus, not much time to visit Bran castle. Our busdriver, drove to hard, everywhere, went trough the red lights I wrote a review, this was last Sunday, and still not published.. Never again. Feels like a good tourist trap.
Booked a tour via Viator, but encountered a serious platform issue. For several days, the “My bookings” section was not working, which made it impossible to review or manage my reservation. Because of this, I couldn’t correct a booking mistake or cancel in time. I provided clear evidence (including screenshots and console errors), but Viator refused any refund even after escalation, shifting responsibility to the tour operator. This is not a simple no-show — it’s a platform failure that directly prevented proper booking management. Be aware: if something breaks on their side, you may still be held fully responsible.
TripAdvisor is very poor. List things that are clearly not the best places to visit. 3 of the top10 for Bourgas, Bulgaria are airport transfers. The rest only expensive paid trips with tour agencies. Google brings up better results than TripAdvisor
Based on 18 verified customer reviews, Tripadvisor holds an average rating of 2.1 out of 5 — rated Poor on ReviewTerminal. 17% of customers gave 4 or 5 stars.
