Tripadvisor Reviews: 18 Verified Reviews (2.1/5)

ReviewTerminal SummaryBased on recent reviews

TripAdvisor receives a critically low 2.1/5 rating due to widespread complaints about billing errors, refund denials, poor customer service, and lack of accountability when platform issues occur.

What customers love

Knowledgeable and friendly tour guides who enhance experiences
Well-maintained facilities and good locations at some properties
Occasional excellent individual staff members who go above and beyond

Common concerns

Systematic billing failures including double charges, hidden fees, and unauthorized charges that customers struggle to get refunded
Non-responsive customer service that denies responsibility, applies rigid policies without exceptions, and leaves customers without resolution
Platform technical issues and booking errors that are not corrected or compensated, shifting full liability to customers
Lack of transparency in pricing and refund policies; failure to disclose additional fees at time of booking
Refusal to mediate between customers and service providers, leaving customers with no recourse for cancellations or errors
Suspected review manipulation and tolerance of fraudulent activity including blackmail by malicious reviewers

Customers mention

billing errorsrefund denialshidden feescustomer service failurebooking mistakesplatform bugs

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Showing 2 3-star reviews

Verified

Antony Brown

5 May 2026

Stayed at the Oceanview Resort for four…

Stayed at the Oceanview Resort for four nights last month. The location was fantastic, just steps from the beach with beautiful sunset views from our balcony. However, the room felt dated and could use some renovations. The air conditioning was loud and kept us awake the first night. Staff were friendly and helpful, especially Maria at the front desk who went out of her way to assist with dinner reservations. Breakfast buffet had good variety but food quality was inconsistent. Pool area was clean and well maintained. Overall decent value for the price point, though not exceptional.

Verified

judith labovitz

3 May 2026

Good food. But…..poor services

Good food. Not good service

Frequently asked questions about Tripadvisor

Is Tripadvisor trustworthy?

Tripadvisor is rated 2.1 out of 5 from 18 verified customer reviews on ReviewTerminal — rated Poor. 17% of customers gave 4 or 5 stars.

What is Tripadvisor's rating?

Tripadvisor has an average rating of 2.1 out of 5 based on 18 customer reviews on ReviewTerminal.

How many reviews does Tripadvisor have?

Tripadvisor has 18 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Tripadvisor — Review Summary

Based on 18 verified customer reviews, Tripadvisor holds an average rating of 2.1 out of 5 — rated Poor on ReviewTerminal. 17% of customers gave 4 or 5 stars.

Tripadvisor Reviews