Tripadvisor Reviews

What customers love

• Knowledgeable and friendly tour guides who enhance experiences
• Well-maintained facilities and good locations at some properties
• Occasional excellent individual staff members who go above and beyond

Common concerns

• Systematic billing failures including double charges, hidden fees, and unauthorized charges that customers struggle to get refunded
• Non-responsive customer service that denies responsibility, applies rigid policies without exceptions, and leaves customers without resolution
• Platform technical issues and booking errors that are not corrected or compensated, shifting full liability to customers
• Lack of transparency in pricing and refund policies; failure to disclose additional fees at time of booking
• Refusal to mediate between customers and service providers, leaving customers with no recourse for cancellations or errors
• Suspected review manipulation and tolerance of fraudulent activity including blackmail by malicious reviewers