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PoorTravel & Vacation

Tripadvisor

tripadvisor.com
2.1

18 reviews

17%
5-star
17%
Positive
56%
1-star
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ReviewTerminal Summary

TripAdvisor receives a critically low 2.1/5 rating due to widespread complaints about billing errors, refund denials, poor customer service, and lack of accountability when platform issues occur.

What customers love

  • Knowledgeable and friendly tour guides who enhance experiences
  • Well-maintained facilities and good locations at some properties
  • Occasional excellent individual staff members who go above and beyond

Common concerns

  • Systematic billing failures including double charges, hidden fees, and unauthorized charges that customers struggle to get refunded
  • Non-responsive customer service that denies responsibility, applies rigid policies without exceptions, and leaves customers without resolution
  • Platform technical issues and booking errors that are not corrected or compensated, shifting full liability to customers
  • Lack of transparency in pricing and refund policies; failure to disclose additional fees at time of booking
  • Refusal to mediate between customers and service providers, leaving customers with no recourse for cancellations or errors
  • Suspected review manipulation and tolerance of fraudulent activity including blackmail by malicious reviewers

Customers mention

billing errorsrefund denialshidden feescustomer service failurebooking mistakesplatform bugs
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Showing 3 5-star reviews
J
Verified
Jakki Nelson
17 May 2026

Good times in a Segway

I booked an e-bike tour but ended up on a Segway, which is harder than it looks, especially in a historic city like Granada with uneven cobblestones, steep hills and high curbs. But so much fun and my guide, Feres,helped me learn. Touring the city was fun. We went up and saw great views. Fares told us a lot about the city. I recommend this tour. It was only two hours and a good bargain too!

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Verified
Rita Chennault
4 May 2026

Le Bistronome Café * Restaurant in Caen

Le Bistronome Café * Restaurant in Caen A small café near the harbour among many others, but don’t be fooled. Our last day in the area so we decided to try something new and it certainly something we will not forget. The food was excellent and the service was super. From the moment we started, with just wine and beer and until we finished with a 2 course dinner, everything was just excellent. The only thing to regret, is that we did not have more time in the area so we could enjoy another meal in this charming café.

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Verified
Jamie Tucker
3 May 2026

I had an amazing girl's trip to…

I had an amazing girl's trip to Jamaica! We stayed at the Grand Palladium Resort, and everything was beautiful. The resort was clean, relaxing, and had such a great atmosphere. The food, entertainment, and overall experience made our trip so memorable. A special thank you to Damian Sterling, who was absolutely wonderful to us the entire trip. From picking us up to taking us around the resort, he made sure we were comfortable and taken care of every step of the way. His kindness, professionalism, and excellent customer service truly stood out. He definitely deserves 10 stars! Thank you for making our girls trip such an unforgettable experience. We can’t wait to come back!

Tripadvisor — Review Summary

Based on 18 verified customer reviews, Tripadvisor holds an average rating of 2.1 out of 5 — rated Poor on ReviewTerminal. 17% of customers gave 4 or 5 stars.

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