UberEATS delivers an inconsistent service experience with a 3.1/5 rating driven by critical failures in refund policies, customer support responsiveness, and order accuracy, offset by appreciation for delivery speed and food quality when things work correctly.
What customers love
Common concerns
Customers mention
It wasn't a what! Kinda thing it was a boom we called and app and drivers answered by far Door dash and Uber and Lyft have been the best platforms out there can't wait to take my next trip or visit a restaurant, good job high fives!!!!
Delivery was on Time and driver's we're great.
I have canceled my order and was not refunded and I am with them on chat for 10 days and nothing is resolved yet. This is so bad I will make to stop ordering from Uber eats and let all my friends know that and how bad is uber eats
Food was hot still. The food was also very delicious. The delivery driver ensured I gave the pin.
Easy and transparent access, smooth transaction with minimal delay
I'd give 0 stars if I could placed an order with subway the order arrived and the sandwich was wrong so I messaged Uber and sent them pictures etc they offered me a £3.66 refund for an £8.32 sandwich and then closes the chat not allowing me to contact them again after I challenged this I emailed and got a message to say mt email hadn't been delivered this is not the first issue I have had either. I reported a shop for discrimination over an order that arrived with hair in it and Uber done nothing when I complained I've not received any refund for missing items in the past etc absolute sh1t show if a company and will deffo not be using them again
It was left in the wrong place (which requires me to then carry everything up two flights of stairs). It is very easy to find the main entrance, where there is an elevator. Secondly, two out of the three cartons of sodas were diet. I didn’t order diet and I won’t drink it. She didn’t bother to look carefully enough to make sure she bought the right items. Thirdly, since I didn’t want to carry two cartons of soda I’ll never drink up two flights of stairs, I couldn’t get refunded for them. I left them where they were delivered, and so I didn’t have pics of the barcode to prove that she bought the wrong kind.
Uber Eats has been how i order food for years now. Great service and if there are any issues they work to resolve it right away.
I never received my order from a store called scoops desserts, waited for 48 hours thinking it may be a system error that would reverse but nothing. Contacted user eats and was told my money would not be refunded because I waited for 2 days. I still want my money back!
Came to the door and very polite.
Unbelievably bad. Could not change the delivery adress even though i just paid. Not even a minute has passed. I could not change from delivery to pick up and the support was just making circles and not helping
Misplaced order! I order food for the children this evening using Uber eats. What a big mistake...I should have stayed with the JustEats that I've always used. Long story short, food went to the wrong place. Right post code, right phone number, had my app open for contact if needed, couldn't call driver for some reasons. On top of this, I sent the driver a message after the order to explain there are multiple streets with similar name so use my post code as is on the app. After working for a while, lifted my eyes to look at the screen only to see a message...driver tried to call you but no response. And no refund. Children not eaten, time gone, etc. I have my call logs to proof no calls came in. No text on the app, etc. I shall be going to my bank to dispute the order and definitely last time using it. I think the complaints should lead to a full boycott of this service in the UK.
Usually good but an order from a restaurant that is literally a 5 min drive too I believe 45 mins or more. I watched the driver head to the other side of town before returning through bad traffic before the delivery. Food was not cold but certainly not hot. I live in a small town less than 15,000 people. Just strange the route that Uber Eats system told the driver to take. I did hear from Uber Eats who offered a future discount which is good but something was up with the system that sent the driver to other end of town first. Not driver's fault he was nice about it.
Quick delivery. The driver made sure my order was complete and correct.
I like it! Very well!
UberEATS is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 50% of customers gave 4 or 5 stars.
UberEATS has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.
UberEATS has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 46 verified customer reviews, UberEATS holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.
