UberEATS delivers an inconsistent service experience with a 3.1/5 rating driven by critical failures in refund policies, customer support responsiveness, and order accuracy, offset by appreciation for delivery speed and food quality when things work correctly.
What customers love
Common concerns
Customers mention
Don't waste your time or money with Uber Eats. Very Incompetent/ Unprofessional operation.
The drivers are committing fraud by asking for pin and once the bag is open the order is incomplete
Poor customer service.
Terrible service. Cancelled order after an hour and a half
My wife tried to contact the driver several times about the delivery address. She accidentally put in her work address instead of our home address and when she tried to contact the driver about her mistake he never answered and the VM was in Spanish. The driver also left the bag in the damn parking lot of where she works. If you are going to hire people to do a service for the public, at least have them know enough English to be able to communicate with their customers. Uber Eats is pathetic in their customer service also. No wonder they have such a low rating. If we could leave a zero star review we would and we would also take back the tip that the driver got.
UberEATS is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 50% of customers gave 4 or 5 stars.
UberEATS has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.
UberEATS has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 46 verified customer reviews, UberEATS holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.
