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I recently bought some Uber Eats gift cards to add to my Uber Wallet and it was an absolute pain. They made it so complicated and my account kept saying it wasn't set up for Uber Cash, which had nothing to do with Uber Eats gift cards. The app and website Devs really need to simply the process of adding something as basic as a gift card to a wallet/payment method. Also, when paying for an item with a stored Uber Eats gift card, the final payment page gives the impression that my default debit or credit card is being used for the purchase. Uber Eats does have some great offers and can be cheaper than its UK rivals but it would be good to see where exactly the Uber rider or driver is on the displayed map so we'd know what route they were taking and if they were wasting time or unnecessarily stopping at other places on the way etc.
I have canceled my order and was not refunded and I am with them on chat for 10 days and nothing is resolved yet. This is so bad I will make to stop ordering from Uber eats and let all my friends know that and how bad is uber eats
I'd give 0 stars if I could placed an order with subway the order arrived and the sandwich was wrong so I messaged Uber and sent them pictures etc they offered me a £3.66 refund for an £8.32 sandwich and then closes the chat not allowing me to contact them again after I challenged this I emailed and got a message to say mt email hadn't been delivered this is not the first issue I have had either. I reported a shop for discrimination over an order that arrived with hair in it and Uber done nothing when I complained I've not received any refund for missing items in the past etc absolute sh1t show if a company and will deffo not be using them again
I never received my order from a store called scoops desserts, waited for 48 hours thinking it may be a system error that would reverse but nothing. Contacted user eats and was told my money would not be refunded because I waited for 2 days. I still want my money back!
Unbelievably bad. Could not change the delivery adress even though i just paid. Not even a minute has passed. I could not change from delivery to pick up and the support was just making circles and not helping
Misplaced order! I order food for the children this evening using Uber eats. What a big mistake...I should have stayed with the JustEats that I've always used. Long story short, food went to the wrong place. Right post code, right phone number, had my app open for contact if needed, couldn't call driver for some reasons. On top of this, I sent the driver a message after the order to explain there are multiple streets with similar name so use my post code as is on the app. After working for a while, lifted my eyes to look at the screen only to see a message...driver tried to call you but no response. And no refund. Children not eaten, time gone, etc. I have my call logs to proof no calls came in. No text on the app, etc. I shall be going to my bank to dispute the order and definitely last time using it. I think the complaints should lead to a full boycott of this service in the UK.
Don't waste your time or money with Uber Eats. Very Incompetent/ Unprofessional operation.
The drivers are committing fraud by asking for pin and once the bag is open the order is incomplete
Poor customer service.
Terrible service. Cancelled order after an hour and a half
My wife tried to contact the driver several times about the delivery address. She accidentally put in her work address instead of our home address and when she tried to contact the driver about her mistake he never answered and the VM was in Spanish. The driver also left the bag in the damn parking lot of where she works. If you are going to hire people to do a service for the public, at least have them know enough English to be able to communicate with their customers. Uber Eats is pathetic in their customer service also. No wonder they have such a low rating. If we could leave a zero star review we would and we would also take back the tip that the driver got.
Based on 34 verified customer reviews, UberEATS holds an average rating of 3.5 out of 5 — rated Good on ReviewTerminal. 59% of customers gave 4 or 5 stars.
