UberEATS Reviews: 46 Verified Reviews (3.1/5)

ReviewTerminal SummaryBased on recent reviews

UberEATS delivers an inconsistent service experience with a 3.1/5 rating driven by critical failures in refund policies, customer support responsiveness, and order accuracy, offset by appreciation for delivery speed and food quality when things work correctly.

What customers love

Fast delivery and on-time arrivals when orders proceed smoothly
Fresh, hot food and good portion sizes from partner restaurants
Wide delivery range and convenient app interface for ordering

Common concerns

Refund policy is unclear and inflexibly enforced; customers denied refunds due to cancellation method, app glitches, or technical issues
Customer support is automated, unresponsive, and uses generic copy-paste responses that fail to address specific complaints
Frequent order errors including wrong items delivered, misdelivered orders to incorrect addresses, and missing items without compensation
Hidden or unexpected charges including surprise fees, billing discrepancies, subscription charges without proper cancellation options, and price increases at checkout
Driver quality issues including cancellations after accepting orders, lack of communication, vehicle cleanliness concerns, and inability to reach drivers

Customers mention

refund policycustomer supportorder errorsbilling issuesdriver reliabilitydelivery delays

Filter:

Sort:

Showing 1 2-star review

Verified

20 May 2026

2 items were things I didn’t order & left in wrong place.

It was left in the wrong place (which requires me to then carry everything up two flights of stairs). It is very easy to find the main entrance, where there is an elevator. Secondly, two out of the three cartons of sodas were diet. I didn’t order diet and I won’t drink it. She didn’t bother to look carefully enough to make sure she bought the right items. Thirdly, since I didn’t want to carry two cartons of soda I’ll never drink up two flights of stairs, I couldn’t get refunded for them. I left them where they were delivered, and so I didn’t have pics of the barcode to prove that she bought the wrong kind.

Frequently asked questions about UberEATS

Is UberEATS trustworthy?

UberEATS is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 50% of customers gave 4 or 5 stars.

What is UberEATS's rating?

UberEATS has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.

How many reviews does UberEATS have?

UberEATS has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

UberEATS — Review Summary

Based on 46 verified customer reviews, UberEATS holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.

UberEATS Reviews