UberEATS delivers an inconsistent service experience with a 3.1/5 rating driven by critical failures in refund policies, customer support responsiveness, and order accuracy, offset by appreciation for delivery speed and food quality when things work correctly.
What customers love
Common concerns
Customers mention
Recently, I placed two orders through Uber Eats, and one thing I really appreciate about the app is the wide delivery range. Unlike many other delivery apps, Uber Eats is available even for long-distance orders, which is very convenient. However, I have been facing an issue lately that has made my experience frustrating. After placing an order, some drivers accept the delivery request, hold it for several minutes, and then cancel it. Because of this, I often have to wait an extra 45 minutes or more for another driver to become available and accept the order. This has happened to me during my last two orders, and it has affected my overall satisfaction as a customer. I believe Uber Eats should consider reminding drivers that repeatedly accepting and canceling orders negatively impacts the customer experience and causes unnecessary delays. Honestly, this uncertainty now makes me hesitant to order through the app. Sometimes I feel it may be better to pick up the food myself rather than risk long delays caused by canceled deliveries. Other than this issue, I truly like the Uber Eats service, but I hope improvements can be made regarding drivers canceling accepted orders.
Usually good but an order from a restaurant that is literally a 5 min drive too I believe 45 mins or more. I watched the driver head to the other side of town before returning through bad traffic before the delivery. Food was not cold but certainly not hot. I live in a small town less than 15,000 people. Just strange the route that Uber Eats system told the driver to take. I did hear from Uber Eats who offered a future discount which is good but something was up with the system that sent the driver to other end of town first. Not driver's fault he was nice about it.
UberEATS is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 50% of customers gave 4 or 5 stars.
UberEATS has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.
UberEATS has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 46 verified customer reviews, UberEATS holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.
