Vrbo Reviews

Common concerns

• Double bookings, cancellations, and no-shows by hosts with minimal VRBO intervention or accountability despite customer prepayment
• Delayed refund processing (7-14+ days) and incomplete refunds, with poor documentation and inability of support staff to track payments
• Unresponsive, poorly trained customer service representatives unable to access booking systems, resolve issues, or escalate problems effectively
• Fraudulent host behavior including property misrepresentation, payment scams, and data breaches with VRBO refusing compensation despite acknowledged security failures
• Platform technical failures including missing bookings after email changes, disabled communication with hosts, and inability to confirm reservations