Vrbo is rated 1.0/5 from 22 verified reviews — Bad. 0% gave 4 or 5 stars.

What is Vrbo's rating?

Vrbo has an average rating of 1.0 out of 5 based on 22 customer reviews on ReviewTerminal.

Vrbo Reviews: 22 Verified Reviews (1.0/5)

ReviewTerminal SummaryBased on recent reviews

VRBO demonstrates systemic failures in platform reliability, host accountability, customer service responsiveness, and refund processing, resulting in widespread customer dissatisfaction with a 1.0/5 average rating.

Common concerns

Double bookings, cancellations, and no-shows by hosts with minimal VRBO intervention or accountability despite customer prepayment
Delayed refund processing (7-14+ days) and incomplete refunds, with poor documentation and inability of support staff to track payments
Unresponsive, poorly trained customer service representatives unable to access booking systems, resolve issues, or escalate problems effectively
Fraudulent host behavior including property misrepresentation, payment scams, and data breaches with VRBO refusing compensation despite acknowledged security failures
Platform technical failures including missing bookings after email changes, disabled communication with hosts, and inability to confirm reservations

Customers mention

cancellations and double bookingsrefund delays and disputesunresponsive customer servicehost fraud and misrepresentationplatform technical failuresdata breach and security

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Vrbo — Review Summary

Based on 22 verified customer reviews, Vrbo holds an average rating of 1.0 out of 5 — rated Bad on ReviewTerminal.

Vrbo

Vrbo — Review Summary

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