Wise delivers strong core service with competitive rates and fast transfers, but faces significant trust issues stemming from account verification delays, account freezes without notice, and serious complaints about account access and fund handling.
What customers love
Common concerns
Customers mention
I wouldn’t touch them with a 10 foot barge pole! First they allowed me to transfer $200,000 and I uploaded all my documents to provide the evidence of it! Then when I wanted to do a couple of thousand dollars they won’t allow me. They keep sending me continuous request the bank statement statements that I’ve replied and shown them multiple times. I get messages at 123 o’clock in the morning to constantly provide them with documents I’ve had a gut full. I’ve also gone to the AFCA and ASIC over this. This has gone beyond an interrogation at this point. Why would you allow $200,000 to be transferred with the documents I provided but then you want to try and stop a few thousand dollars it makes no sense.! and I’ve had enough I will not be treated like this any further. I’m so stressed out and they cost me $17,000 in the process.!! do not use this services under any circumstances if you don’t want this harassment! And this is a true and honest recall and I’m happy to provide the evidence of that
We use Wise at our holidays in Asia. We are very satisfied. Low costs in comparison to our bank. Lots of places accept Wise and the exchange rates are competitive. This week I paid our accommodation in Thailand with Wise. The money was there in seconds.
Dear Wise Executive Management and Escalation Team, I am writing to you because I am absolutely appalled by the quality of your frontline customer support. I genuinely like your product—it is fast and the fees are great. However, your support agents blindly follow scripts, seem completely unable to step outside their macros, and lack basic common sense. This experience makes me seriously question: if I hold significant business funds with Wise and an issue arises, what will I do with a support team that cannot solve a simple, logical problem? I am seriously considering moving my business to Revolut. Here is the absurd situation that led to this escalation: 1. The Tax ID (CUI) display issue: I registered my Romanian entity (PFA) and provided my Tax ID. However, this Tax ID only appears in the profile settings. It does NOT appear on any generated account statements, proof of account ownership, or invoices. In the B2B world, the Tax ID is the primary company identifier! How am I supposed to invoice clients if they cannot see my Tax ID on the bank details? To solve this, I simply tried to add my Tax ID to my address line (since the address is displayed on all documents). Your support aggressively rejected this workaround but refused to offer any actual solution to make my Tax ID visible on my documents. 2. The Account Deletion & Reactivation: Extremely frustrated by this robotic, unhelpful support, I hastily closed my business account. After calming down, I realized I still wanted to use Wise, so I immediately reopened it. This triggered a manual review and an account restoration process. 3. The Absurd Document Request: To "prove" my company is still active, your support team demanded a full Certificate of Good Standing from the Trade Registry. My company was officially registered exactly ONE WEEK ago (and two of those days were the weekend!). How could it possibly be inactive? Furthermore, they blindly rejected a screenshot from the official government portal that perfectly proves the company is active using the Tax ID. The script in their heads completely overrode common sense. 4. The Delay: Despite the absurdity, I uploaded all the requested documents. Support promised me the review would take 1 day. I have heard absolutely nothing. I need a real human being with authority to look into my account right now. I have fully uploaded everything. I need my business account approved and activated immediately so I can finally receive my B2B payments through Deel. I expect a prompt resolution by a senior team member. Sincerely, Aleksandr Nekrasov
Very good thanks
Nice bank I like it
Easy to transact from Wise to my local PH bank
Good all round
The easiest and most convenient way to use money while you travel! We used Wise on our recent trip to Japan and it was so easy. Transferring and converting the money at a good rate before we arrived was great and easy access to our money once we were were made our trip stress free.
For over a month I have been contacting Wise support daily trying to get my account verified. Every single day I was told the same thing: that my case would be escalated to a “specialised team” and that I would hear back “tomorrow.” Tomorrow never came. The issue concerns verifying my home address, something I have already submitted multiple times. I genuinely do not understand how difficult it can be to verify a person’s address after repeated documentation has been provided. What made the experience even worse was the constant contradiction and apparent dishonesty. One support agent would assure me that my case had been escalated, only for the next agent to tell me it had not actually been escalated at all. This happened repeatedly. I felt like I was being misled just to end the conversation. The whole experience has been deeply frustrating, disheartening, and honestly humiliating. I expected far better communication and professionalism from a financial company handling people’s money and personal information. At this point I feel completely stuck in an endless loop of scripted responses with no real resolution.
To me, the main factor is trustworthy, good rate, easy to used and fast to receive money!
Simple, reliable. Best Bank ever.
amazing company never found a problem.
Easy to use, bigger send rates to other countries
Wise is literally the best, easy as transfers and when transferring upwards of 30 k it can be quite nerve racking, but all the confirmation emails etc is reassuring also the rate is better than every other exchange
Yes is to good
Based on 36 verified customer reviews, Wise holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 72% of customers gave 4 or 5 stars.
