Wise delivers strong core service with competitive rates and fast transfers, but faces significant trust issues stemming from account verification delays, account freezes without notice, and serious complaints about account access and fund handling.
What customers love
Common concerns
Customers mention
I really like Wise, it works great for me. I needed to convert my savings from CZK to USD to pay for my new apartment deposit. I checked my normal bank first but they wanted crazy fees and bad exchange rate. Wise made the transfer a lot cheaper and faster so I didn't lose the apartment It is also good because you get US account details right away. I can use it to receive dollars and still easily send money back to pay my bills in koruny. Very good app.
Low fees, I have had my account now for nearly 9 years and I have saved lots of money compared to using a conventional bank, that charges nearly ten times as much. And the best thing is, it works all within seconds. Highly recommendable
Easy to use and quick action
The best bank and the best conditions. I have an account for unless 6 years. Super trustworthy.
The speed of the transfer is amazing. Also the exchange rate is excellent and the fees are reasonable.
Great Service.
Great for sending quick and simple payments to family and businesses in Europe
Without a doubt, this is a complete scam. All the warnings and negative reviews you read online about these people are absolutely true. I never thought I could fall victim to such a scheme, but unfortunately, I lost an unbelievable €80,000. It was one of the worst experiences of my life. At first, everything seemed legitimate and professional. They convinced me to continue investing and constantly promised me I would soon be able to withdraw my money. But every time I requested a payout, new excuses, additional fees, or alleged regulations came up. I was constantly strung along until I realized I had been scammed. This realization was devastating. I was desperate, angry, and didn't know who to turn to. I was determined to join a joint lawsuit against these fraudsters because no one should have to go through something like this. After a long search, I finally came across F0⃥𝙓𝐁𝑈𝑋•⃥-0𝙍G and decided to contact them. To my surprise, they responded immediately. I explained everything that had happened, and they showed not only understanding but also genuine empathy. They assured me with great confidence that they would help me get my money back. The team worked quickly, professionally, and with great determination. I finally felt that someone was on my side and taking my case seriously. Just a few days later, I received the news I had given up on – my money had actually been recovered. When I saw the money back in my account, I was speechless. To this day, I am grateful for your help, your professionalism, and your dedication. If you too have fallen victim to these scammers and don't know what to do, don't hesitate
Rates are good but the nonsensical account freezes and rejection of valid and compliant documentation indicates they have much work to do. Frustrating experience.
After 7 years using Wise services across Brazil, the United States, London, Milan, Australia, Argentina, Paris, Bali, Hong Kong and Singapore, I can honestly say the experience has been excellent for both payments and receiving money. Since leaving PayP@l, I’ve never gone back , and I don’t regret it at all. Wise has saved me many times, especially back when there weren’t nearly as many international banking options as there are today. And honestly, because I trust the platform so much and genuinely enjoy using it, I’ve stayed with Wise ever since.
Very good experience
I want to close the account but it is not possible. I actually stopped opening an account because i found better options but somehow they still opened the account and now they refuse to close it 🤬
All very good .has all l need in a banking app. So convenient to use . So very quick.
I have tried to sign up for WISE.COM and to say that I am scared of providing my information to this "SO CALLED" business is a gross understatement. On paper, it seems like a good way to send money internationally and their rate is enticing but that is where it all ends. I believe their call center is a SCAM and I came to this conclusion after talking to their representatives and being jerked around, being hung up on when I asked some questions that would expose them. They have verified my information, then verified my banking information along with my password and then they require a deposit of $20 and this is where everything went off the rails. They attempted to do (2) Deposits that never made it to my account and when I called to find out what is happening and why (2) TWO and they started to ask for more additional information. They now want a Copy of my DRIVERS LICENSE and my SOCIAL SECURITY NUMBER and when asked why they want this information, they say they need to verify who I am. I then tell them you already verified who I am on this phone call and there is NOTHING in their documentation that requires these 2 pieces of information. I asked to talk to a Supervisor and was told they would call me in less than an hour. 3 hours later, no call. I called them and they hung up on my and called back and they refused to allow me to talk to anyone. I believe they are a SCAM or at the least an organization that is incapable of conducting business professionally. With this information, I am afraid that I have provided too much information and left myself open to being robbed.
Good experience
Based on 55 verified customer reviews, Wise holds an average rating of 4.0 out of 5 — rated Great on ReviewTerminal. 76% of customers gave 4 or 5 stars.
