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Wise
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Wise

wise.com
3.8

36 reviews

67%
5-star
72%
Positive
28%
1-star
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ReviewTerminal Summary

Wise delivers strong core service with competitive rates and fast transfers, but faces significant trust issues stemming from account verification delays, account freezes without notice, and serious complaints about account access and fund handling.

What customers love

  • Competitive exchange rates and low fees compared to traditional banks
  • Fast, reliable international transfers and easy-to-use platform
  • Excellent for travel and multi-currency payments with widespread acceptance

Common concerns

  • Prolonged account verification and address verification processes with inconsistent support communication
  • Unexplained account freezes, transfer cancellations, and document rejection cycles causing lost funds and severe delays
  • Unresponsive customer support with scripted responses, contradictory information, and inability to escalate issues effectively

Customers mention

account verificationcustomer supportexchange rates and feesaccount freezesinternational transfers
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Showing 24 5-star reviews
K
Verified
Ken Yau
19 May 2026

Why I used Wise

To me, the main factor is trustworthy, good rate, easy to used and fast to receive money!

A
Verified
Aki
19 May 2026

Reliable

Simple, reliable. Best Bank ever.

M
Verified
mohamed
19 May 2026

amazing company never found a problem.

amazing company never found a problem.

A
Verified
Arien Orcullo
19 May 2026

Easy to use

Easy to use, bigger send rates to other countries

J
Verified
Joe
18 May 2026

Wise is literally the best

Wise is literally the best, easy as transfers and when transferring upwards of 30 k it can be quite nerve racking, but all the confirmation emails etc is reassuring also the rate is better than every other exchange

H
Verified
Hossaen Awlad
18 May 2026

Yes is to good

Yes is to good

M
Verified
Mary
18 May 2026

South Africa Travels

I have been travelling in South Africa and the WISE card has been my life saver! Works a treat everywhere here in SA!! Definitely take it on all my travels!!!

S
Verified
Sharon Gardner
18 May 2026

Easy and cheap way to convert and take…

Easy and cheap way to convert and take holiday money. Always accepted anywhere and no fees to withdraw cash.

U
Verified
Ugur K*****z
19 May 2021

On time

On time, no problem

Page 2 of 2 · 24 5-star reviews

Wise — Review Summary

Based on 36 verified customer reviews, Wise holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 72% of customers gave 4 or 5 stars.

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