Wise delivers strong core service with competitive rates and fast transfers, but faces significant trust issues stemming from account verification delays, account freezes without notice, and serious complaints about account access and fund handling.
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Customers mention
All goes well until they freeze your account due to regulatory check for 2 weeks without any notice, email, warning, notification. Nothing. The customer support in the app is not proving a single line of help. Awful experience.
I am in complete shock. Wise has officially stolen my money, and no one at their so-called “support” team will take responsibility. A month ago, they told me they were closing my account and asked me to withdraw my funds. Fine. But every single time I tried to transfer MY money out, they cancelled the transfer. Their excuse? “Address proof.” I submitted that same document dozens of times – clear, valid, correct. But they kept rejecting it and cancelling my transfers over and over. I contacted support more times than I can count. Every agent promised me the same lie: “Nothing is wrong, you are eligible to take your funds, we will solve it.” Weeks went by. Nothing happened. They just kept closing the chat on me without any real solution. Then today – the final betrayal. I log in, and my money is GONE. Wise transferred all of it to a third-party account without my permission. They marked the transaction as “initiated by me” – which is a complete and utter LIE. I never authorized that transfer. I was literally in the middle of talking to support about getting MY money out, and instead of helping, they stole everything and shut me down. DO NOT TRUST WISE WITH A SINGLE DOLLAR. They will promise you the world, waste your time with fake document requests, lie to your face through support chats, and when you’re not looking – they will empty your account and pretend you did it.
I have been travelling in South Africa and the WISE card has been my life saver! Works a treat everywhere here in SA!! Definitely take it on all my travels!!!
Trustworthy and reliable. Solid service.
Easy and cheap way to convert and take holiday money. Always accepted anywhere and no fees to withdraw cash.
On time, no problem
Based on 36 verified customer reviews, Wise holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 72% of customers gave 4 or 5 stars.
