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Wise
GreatMoney & Insurance· GB

Wise

wise.com
4.0

55 reviews

71%
5-star
76%
Positive
22%
1-star
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ReviewTerminal Summary

Wise delivers strong core service with competitive rates and fast transfers, but faces significant trust issues stemming from account verification delays, account freezes without notice, and serious complaints about account access and fund handling.

What customers love

  • Competitive exchange rates and low fees compared to traditional banks
  • Fast, reliable international transfers and easy-to-use platform
  • Excellent for travel and multi-currency payments with widespread acceptance

Common concerns

  • Prolonged account verification and address verification processes with inconsistent support communication
  • Unexplained account freezes, transfer cancellations, and document rejection cycles causing lost funds and severe delays
  • Unresponsive customer support with scripted responses, contradictory information, and inability to escalate issues effectively

Customers mention

account verificationcustomer supportexchange rates and feesaccount freezesinternational transfers
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Showing 39 5-star reviews
M
Verified
Margid Mark
21 May 2026

Good ........

Good ........

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Verified
Glenn torgersen
21 May 2026

It go fast,it's easy

It go fast,it's easy

M
Verified
MaxS
21 May 2026

Long time customer

Ease of use, rates, speed of transactions

O
Verified
ow
21 May 2026

The Wise user interface is so simple to…

The Wise user interface is so simple to use. The speed of SWIFT, US local and UK local transfers is exceptional. My recent USD transfer to China too less than 7 minutes to be credited to the beneficiary's account even during non-working time in China. The charges are very reasonable and clearly stated well before you initiate a transfer. Finally I get good tracking of SWIFT transfers which is usually not provided by banks. Wise is exceptionally good for what I do.

Y
Verified
YOUNESS KARKOUBI
20 May 2026

Very good service,

Very good service, I recommend it

N
Verified
Nigel Peatling
20 May 2026

All fast great service It works great

All fast great service It works great

A
Verified
AHMED ZAKI
20 May 2026

WISE has been an absolute game changer…

WISE has been an absolute game changer me for me. Moving money between different currencies used to be headache with traditional banks, but wise make it seamless. ♥️

A
Verified
Andy
20 May 2026

Simple

Simple, effective, honest, immediate.

T
Verified
Tatiana Sousa
20 May 2026

Excelente

Great bank, excellent work.

R
Verified
REBECCA
20 May 2026

Great services

The services offered are very good and transfers are fast and transparent. I like that costs and charges are transparent.

C
Verified
C. Robinson
20 May 2026

Everything is so easy...

Everything is so easy...

T
Verified
Tomáš Zuczek
20 May 2026

Very good for CZK to USD transfers

I really like Wise, it works great for me. I needed to convert my savings from CZK to USD to pay for my new apartment deposit. I checked my normal bank first but they wanted crazy fees and bad exchange rate. Wise made the transfer a lot cheaper and faster so I didn't lose the apartment It is also good because you get US account details right away. I can use it to receive dollars and still easily send money back to pay my bills in koruny. Very good app.

V
Verified
Viktoria Ruth Horner Ruth
20 May 2026

Low fees

Low fees, I have had my account now for nearly 9 years and I have saved lots of money compared to using a conventional bank, that charges nearly ten times as much. And the best thing is, it works all within seconds. Highly recommendable

C
Verified
Christine Gooch
20 May 2026

Wise use

Easy to use and quick action

S
Verified
Susana R
20 May 2026

The best bank and the best conditions

The best bank and the best conditions. I have an account for unless 6 years. Super trustworthy.

Page 1 of 3 · 39 5-star reviews

Wise — Review Summary

Based on 55 verified customer reviews, Wise holds an average rating of 4.0 out of 5 — rated Great on ReviewTerminal. 76% of customers gave 4 or 5 stars.

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