Instacart Reviews

What customers love

• Convenience for elderly or disabled customers unable to shop in-store
• Occasional successful orders with polite and professional shoppers
• Refunds issued for wrong deliveries (though delayed 5-10 days)

Common concerns

• Frequent wrong address deliveries with no accountability or photo proof
• Customer service terminates conversations without resolution and ignores repeated questions
• Chronic delivery delays (hours late) with no explanation or apology
• Shoppers ignore refund preferences and add unauthorized replacements
• Missing items, damaged food, and inventory system inaccuracy despite items showing 'in stock'
• Billing fraud: unauthorized charges after trial cancellation, overcharging, hidden fees added to orders
• Shopper misconduct including theft, stalling orders intentionally, and disrespecting delivery instructions
• Unfair shopper compensation (as low as $4-5 for 30+ minute jobs) leading to poor work quality
• Inflexible policies: cancellation fees charged even for company errors, cannot select replacement shopper after failure
• Disabled and senior customers particularly vulnerable to service failures and mistreatment