Just Eat Reviews

What customers love

• Platform convenience for ordering multiple restaurants in one place
• Some restaurants (like Greggs and Morrisons) have better individual service than Just Eat support

Common concerns

• Blanket refusal to refund for missing items, wrong orders, and food quality problems despite photographic evidence
• Broken complaint system with non-responsive automated customer service that ignores proof and sends template emails
• Orders never arriving or being delivered to wrong addresses with no accountability or refunds
• Driver misconduct including theft, rude behavior, and safety violations with no consequences
• Food safety violations (undercooked chicken, allergenic items, expired products) dismissed without investigation
• Forced account credits instead of refunds to trap customers into re-ordering
• False delivery confirmations and contradictory information from support