Robinhood has a 2.5/5 rating marked by severe customer frustration with account access, withdrawal delays, and poor customer support, despite an easy-to-use interface for beginners.
What customers love
User-friendly app design and interface that makes investing accessible to beginners
Quick deposit processing during initial account setup
Simple, clean layout for checking stocks and managing investments on mobile
Common concerns
Widespread account lockouts and freezes with unclear or no explanation provided
Withdrawal requests blocked by endless verification loops with vague, inconsistent reasons and extremely slow or non-existent customer support responses
Account restrictions, unauthorized charges for memberships, and difficulty accessing or moving funds, with customers reporting lost money and being forced to seek external legal/recovery assistance
Customers mention
account lockouts and access issueswithdrawal delays and restrictionscustomer support unresponsivenesssuspicious account flagsfund recovery difficulties
Based on 57 verified customer reviews, Robinhood holds an average rating of 2.5 out of 5 — rated Poor on ReviewTerminal. 2% of customers gave 4 or 5 stars.
